Shipping policy
ORDERING ONLINE:
By ordering online, you agree to our terms and conditions outlined on this page. Please make sure when ordering online that you are happy with your order. If you parcel is already being processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able change or cancel the order. Shipping paid is non refundable. For more information, please call the store on 03 53824462
SHIPPING AND DELIVERY POLICY:
We deliver products Australia wide using Australia Post and couriers. Shipping costs are influenced by the size and weight of the product and your location. We charge a flat rate of $14.99, unless the item is deemed bulky and will need to be calculated via store contact. Large Items will not be able to be processed for shipping via webstore. Orders are typically dispatched within 2-3 business days in non peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia
If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, if an item is located at a store that will delay shipment significantly, we may cancel the item from the order and refund the value.
In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.
Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. As we are a Bricks and Mortar store that sells to walk in customers, some items may be pricemarked with the retail price ticket.
Click & Collect options are available and all goods must be collected from our store in Pynsent Street, Horsham.
PERSONAL SHOPPING ONLY AND LIMITS:
This website is for personal shopping only. If quantities ordered exceed what we regard as being normal personal shopping quantities, we reserve the right to cancel the sale. Some items have limits that can be purchased of that item. If the limit is exceeded, the order may be reduced or cancelled and balance payment refunded. Please contact us if you wish to place an order for larger quantities.
CUSTOMER SERVICE POLICY:
Just Juniors is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order in time we will arrange a refund or if possible, notify you to arrange an agreeable alternative item.
Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately (justjuniorsretail@gmail.com.au) to address any concerns.
Users using the checkout pages or using the various contact forms such as 'contact us' may have their email addresses added to our subscription list. Users are free to unsubscribe at any time by using the link on any mail outs.These email addresses will not be shared with any third party.
TERMS AND CONDITIONS:
Display accessories may not be included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores. As items are refreshed often, styles and colours may vary from those shown. We reserve the right to restrict quantities sold.
